Help Scout Reviews
(Rated by 1096 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Price & Quality4.0
- Shipping & Delivery4.0
- Return Policy4.0
Recent Customer Reviews (7)
Amanda Santos
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Susanne Gersten
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Justina Pemberton
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Alexandra Carter
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Guy Rossignol
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Keith Chew
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Frank Munn
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Help Scout Pricing
Help Scout Pricing Plans
starting at $25 per user per month
Standard Plan
$20 per user per month
Plus Plan
$40 per user per month
Pro Plan
$65 per user per month
Standard (100 contacts per month)
$50 per month
Payment Methods
Accepted Payment Options:
Prices for items on Helpscout.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Help Scout credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Help Scout Pros & Cons
Pros
1
User-Friendly Interface: Extremely simple to use and understand, making it easy for teams to manage customer support.
2
Customer-Oriented: Treats communications like human beings, providing a more personal feel to customer interactions.
3
Fantastic Support Team: Highly responsive and solution-focused, with a reputation for excellent customer support.
4
Robust Integration: Supports over 80 integrations, including Slack, Salesforce, HubSpot, and more, allowing for a consolidated view of client data.
5
Collaborative Inbox: Facilitates easy communication within the support team, enhancing teamwork and response times.
6
Automation Features: Automates monotonous operations, giving support workers more time to focus on customer issues.
7
Meaningful Insights: Provides extensive reporting and analytics to measure customer service effectiveness.
8
Affordable Pricing: Offers competitive pricing plans, starting at $25 per user per month.
9
Streamlined Customer Support Operations: HelpScout is designed to streamline customer support operations.
10
Enhanced Team Collaboration: The shared inbox feature enhances team collaboration.
11
Exceptional Customer Experiences: The platform is designed to deliver exceptional customer experiences.
12
Scalability: Whether used by an enterprise or a small-to-medium business, HelpScout is extremely scalable.
13
Return on Investment (ROI): It offers a decent ROI.
CONS
1
Limited Features: Lacks certain features such as the ability to snooze or schedule emails, create embeddable forms, and link social media.
2
Limited Server Locations: Does not have UK or EU servers, which can pose a risk of data being passed to bad actors.
3
Inadequate Reporting: The reporting feature could be improved to provide more detailed insights and enhance daily management of support tickets.
4
Lack of Ticketing System: Does not have a traditional ticketing system, which can lead to missed or unanswered customer service emails during high volumes.
5
Expensive Pricing Plans: Pricing plans can be steep, especially for small businesses or startups.
6
Buggy App: The app can be buggy at times, particularly with mobile workflows functionality.
Help Scout Features and Benefits
Features
User-Friendly Interface
Extremely simple to use and understand, making it easy for teams to manage customer support.
Customer-Oriented
Treats communications like human beings, providing a more personal feel to customer interactions.
Fantastic Support Team
Highly responsive and solution-focused, with a reputation for excellent customer support.
Robust Integration
Supports over 80 integrations, including Slack, Salesforce, HubSpot, and more, allowing for a consolidated view of client data.
Collaborative Inbox
Facilitates easy communication within the support team, enhancing teamwork and response times.
Automation Features
Automates monotonous operations, giving support workers more time to focus on customer issues.
Meaningful Insights
Provides extensive reporting and analytics to measure customer service effectiveness.
Affordable Pricing
Offers competitive pricing plans, starting at $25 per user per month.
Shared Inbox
Allows for effective team collaboration.
Knowledge Base
Provides a repository of information, helping customers find answers to common questions.
Real-Time Chat
Offers real-time support to customers.
Streamlined Customer Support Operations
Designed to streamline customer support operations.
Enhanced Team Collaboration
The shared inbox feature enhances team collaboration.
Exceptional Customer Experiences
Designed to deliver exceptional customer experiences.
Scalability
Extremely scalable whether used by an enterprise or a small-to-medium business.
Return on Investment (ROI)
Offers a decent ROI.
Standard Plan
$20 per user per month, up to 25 users, 2 shared inboxes, email and chat tools, AI assistance, and one Docs site.
Plus Plan
$40 per user per month, unlimited users, 5 shared inboxes, 25 light users, 2 knowledge bases, custom data points, AI conversation insights, and more.
Pro Plan
$65 per user per month, unlimited users, 25 shared inboxes, 50 light users, 10 knowledge bases, advanced security, more API access, and custom training.
Free Plan
Up to 50 contacts per month and unlimited users.
30-day money back guarantee
If a customer is unhappy with their purchase, they can request a full refund within 30 days from their first payment. This applies to both annual and monthly subscriptions.