Help Scout Reviews

Helpscout.com offers a 30-day money back guarantee. If a customer is unhappy with their purchase, they can request a full refund within 30 days from their first payment. This applies to both annual and monthly subscriptions. Unfortunately, no specific shipping policy was found for Helpscout.com. If you need more detailed information, it's recommended to visit their official website or contact their customer service directly.

Helpscout.com offers several payment methods. Credit cards are accepted for both monthly and annual payments for all accounts. The Account Owner and any users who have the Manage billing and plan changes permission can change the Help Scout subscription and payment method at any time at the Your Plan page.

To update payment details, head to the Plan Overview page by clicking on the avatar or initials in the right corner of the top navigation menu then choosing Your Plan. Click Edit to the right of the current card details to change the credit card information. Click Edit next to the Contact Details section to change the billing contact or billing address.

For annual payments, there is an option to switch to annual billing under the billing section. Review the amount shown in the modal and click Pay Now.

Alternate payment methods are available for Help Scout accounts with 10 or more users opting for annual prepayment. These include check, wire transfer, or PayPal. For these methods, reach out to the Help Scout team with the necessary information including the organization's billing address, total users, Docs sites needed, and any add-ons required. Invoices should be paid on receipt, as the account may become inactive after 30 days without payment.

For sales tax, Help Scout is required to collect sales tax on behalf of customers in the United States based on legal nexus. Sales tax is collected automatically in those states.

Please note that all amounts shown are in U.S. Dollars (USD).

Helpscout.com offers three pricing plans: Standard, Plus, and Pro.

The Standard plan costs $20 per user per month (billed annually) and includes 2 shared inboxes with email, live chat, and social channels, 1 Docs knowledge base, Beacon help widget, automated workflows, in-app messaging, custom reports, API and 100+ integrations.

The Plus plan is priced at $40 per user per month (billed annually). It includes all Standard features and 5 shared inboxes with email, live chat, and social channels, 2 Docs knowledge bases with restricted access, 25 free light users, advanced permissions, advanced tracking with custom fields, group users into teams, AI summarize, AI assist, custom reports with unlimited history, Salesforce, Jira, HubSpot apps.

The Pro plan costs $65 per user per month (for 10+ users). It includes all Plus features and 25 shared inboxes with email, live chat, and social channels, 10 Docs knowledge bases with restricted access, 50 free light users, enterprise security, HIPAA compliance, tiered discounts, concierge onboarding services, dedicated account manager with account optimization reviews, quarterly team training, advanced API access.

Help Scout also offers a free trial for those who want to try the service before purchasing. The company also offers special pricing for non-profits and startups. All plans come with a 30-day money-back guarantee. Please note that prices may vary and it's always best to check the official website for the most accurate and up-to-date information.

Helpscout.com offers a range of products and services designed to enhance customer communication and support. The platform includes a Shared Inbox, Help Center, and Live Chat Software. These tools are designed to manage customer communications effectively. The Shared Inbox is a robust help desk software that gives teams access to a shared inbox, enabling them to work together whenever an email or support request is received. The Help Center is a self-service portal where customers can find answers to their questions. The Live Chat Software allows businesses to interact with their customers in real-time. These products are used by over 12,000 customer-facing teams and have facilitated over 950 million customer conversations. Helpscout.com also offers a free 15-day trial for new users to explore the platform. The platform is designed to be simple yet powerful, and users can become power users in less than a day. Helpscout.com was founded in 2011 and operates as a fully remote team from over 115 cities across the globe. The company believes that customers should never be reduced to transactions and ticket numbers, and businesses shouldn't have to compromise the customer experience as they scale. When customers feel good, businesses benefit. It's a win-win. Helpscout.com is also a Certified B Corporation™ since 2019, ensuring its work is for profit and purpose. The company commits 1% of its equity back to the non-profit community via Pledge 1%. It also gives away at least 2% of its revenue via product discounts for select charitable organizations. For every new customer, the company plants a tree with The Nature Conservancy. The company's commitment to diversity, equity, and inclusion is also noteworthy. When teams represent different backgrounds, perspectives, and experiences, magic happens. Helpscout.com is dedicated to delighting customers and believes that doing right by customers will never go out of style. As long as people continue to value doing business this way, the company will keep building Help Scout and investing in its community.

To cancel a Help Scout account, follow these steps:

1. Click the avatar or initials in the right corner of the top navigation menu, then select Your Plan.
2. Click the red Delete Account link at the bottom of the page.
3. Choose the reason for canceling the account, then click Delete Account to immediately cancel the account.

Remember, the account will be completely inaccessible as soon as the Delete Account button is clicked. Therefore, it's important to save any data from the account before proceeding with cancellation. The account data will be permanently deleted 60 days after the account is canceled. Only the account owner can cancel the account.

To sign up for Helpscout.com, follow these steps:

1. Visit the Help Scout website.
2. Click on the Get Started button.
3. This will lead to a sign-up page where you can register for an account.
4. If you already have an email address that people use to send you or your team questions, you can set that up inside Help Scout.

After signing up, you can start exploring the platform. It offers a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. You can learn the platform in less than an hour and become a power user in less than a day. Enjoy using Help Scout!

Help Scout offers three main subscription plans:

• Standard Plan: This plan costs $20 per user per month when billed annually. It includes 2 shared inboxes with email, live chat, and social channels, 1 Docs knowledge base, Beacon help widget, automated workflows, in-app messaging, custom reports, API and 100+ integrations.

• Plus Plan: This plan costs $40 per user per month when billed annually. It includes all the features of the Standard plan, plus 5 shared inboxes with email, live chat, and social channels, 2 Docs knowledge bases with restricted access, 25 free light users, advanced permissions, advanced tracking with custom fields, group users into teams, AI summarize, AI assist, custom reports with unlimited history, Salesforce, Jira, HubSpot apps.

• Pro Plan: This plan costs $65 per user per month for 10+ users when billed annually. It includes all the features of the Plus plan, plus 25 shared inboxes with email, live chat, and social channels, 10 Docs knowledge bases with restricted access, 50 free light users, enterprise security, HIPAA compliance, tiered discounts, concierge onboarding services, dedicated account manager with account optimization reviews, quarterly team training, advanced API access.

All plans come with world-class support, 24/6 email or chat with the Help Scout team, a 30-day money-back guarantee, and more. Non-profit and startup pricing is also available through the Help Scout for Good program. Please note that all prices are in USD.