Help Scout Reviews

Here are the top 10 alternatives to HelpScout:

1. Tidio: An all-in-one customer service solution.
2. LiveAgent: Known for its built-in call center.
3. Zoho Desk: Features a time tracker.
4. Freshworks: Offers an activity log.
5. Intercom: Provides analytics and reporting.
6. HubSpot: Includes pre-chat surveys.
7. Zendesk: Quick view of pending requests.
8. ThriveDesk: Allows ticket file attachment.
9. Crisp: Includes a search feature.
10. Kayako: Offers expert collaborators features.

Each of these alternatives offers unique features to meet different business needs. They are all powerful tools that can help businesses deliver superior customer support.

Helpscout.com offers a 30-day money back guarantee. If a customer is unhappy with their purchase, they can request a full refund within 30 days from their first payment. This applies to both annual and monthly subscriptions. Unfortunately, no specific shipping policy was found for Helpscout.com. If you need more detailed information, it's recommended to visit their official website or contact their customer service directly.

Helpscout.com offers a range of products and services designed to enhance customer communication and support. The platform includes a Shared Inbox, Help Center, and Live Chat Software. These tools are designed to manage customer communications effectively. The Shared Inbox is a robust help desk software that gives teams access to a shared inbox, enabling them to work together whenever an email or support request is received. The Help Center is a self-service portal where customers can find answers to their questions. The Live Chat Software allows businesses to interact with their customers in real-time. These products are used by over 12,000 customer-facing teams and have facilitated over 950 million customer conversations. Helpscout.com also offers a free 15-day trial for new users to explore the platform. The platform is designed to be simple yet powerful, and users can become power users in less than a day. Helpscout.com was founded in 2011 and operates as a fully remote team from over 115 cities across the globe. The company believes that customers should never be reduced to transactions and ticket numbers, and businesses shouldn't have to compromise the customer experience as they scale. When customers feel good, businesses benefit. It's a win-win. Helpscout.com is also a Certified B Corporation™ since 2019, ensuring its work is for profit and purpose. The company commits 1% of its equity back to the non-profit community via Pledge 1%. It also gives away at least 2% of its revenue via product discounts for select charitable organizations. For every new customer, the company plants a tree with The Nature Conservancy. The company's commitment to diversity, equity, and inclusion is also noteworthy. When teams represent different backgrounds, perspectives, and experiences, magic happens. Helpscout.com is dedicated to delighting customers and believes that doing right by customers will never go out of style. As long as people continue to value doing business this way, the company will keep building Help Scout and investing in its community.

To cancel a Help Scout account, follow these steps:

1. Click the avatar or initials in the right corner of the top navigation menu, then select Your Plan.
2. Click the red Delete Account link at the bottom of the page.
3. Choose the reason for canceling the account, then click Delete Account to immediately cancel the account.

Remember, the account will be completely inaccessible as soon as the Delete Account button is clicked. Therefore, it's important to save any data from the account before proceeding with cancellation. The account data will be permanently deleted 60 days after the account is canceled. Only the account owner can cancel the account.

To sign up for Helpscout.com, follow these steps:

1. Visit the Help Scout website.
2. Click on the Get Started button.
3. This will lead to a sign-up page where you can register for an account.
4. If you already have an email address that people use to send you or your team questions, you can set that up inside Help Scout.

After signing up, you can start exploring the platform. It offers a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. You can learn the platform in less than an hour and become a power user in less than a day. Enjoy using Help Scout!

Help Scout offers three main subscription plans:

• Standard Plan: This plan costs $20 per user per month when billed annually. It includes 2 shared inboxes with email, live chat, and social channels, 1 Docs knowledge base, Beacon help widget, automated workflows, in-app messaging, custom reports, API and 100+ integrations.

• Plus Plan: This plan costs $40 per user per month when billed annually. It includes all the features of the Standard plan, plus 5 shared inboxes with email, live chat, and social channels, 2 Docs knowledge bases with restricted access, 25 free light users, advanced permissions, advanced tracking with custom fields, group users into teams, AI summarize, AI assist, custom reports with unlimited history, Salesforce, Jira, HubSpot apps.

• Pro Plan: This plan costs $65 per user per month for 10+ users when billed annually. It includes all the features of the Plus plan, plus 25 shared inboxes with email, live chat, and social channels, 10 Docs knowledge bases with restricted access, 50 free light users, enterprise security, HIPAA compliance, tiered discounts, concierge onboarding services, dedicated account manager with account optimization reviews, quarterly team training, advanced API access.

All plans come with world-class support, 24/6 email or chat with the Help Scout team, a 30-day money-back guarantee, and more. Non-profit and startup pricing is also available through the Help Scout for Good program. Please note that all prices are in USD.